Q&A With The Rocket Design Team
6-Minute ReadPUBLISHED: April 27, 2022
Our Product Design team is one of the most impactful teams within all of Rocket Companies®. Their work allows us to continue to be innovative, bring better solutions to clients and stay ahead of our competition.
We sat down with some of our Design team members to ask them about their impact, what it means to work at Rocket and how the culture here has helped to shape their everyday work. Here’s what they said:
What does Rocket design mean to you?
“When first joining Rocket, I initially thought it was a financial company while I was interviewing and onboarding. Now that I’m on the team, it means a lot more to me in the sense that Rocket is here to help with financial wellness and help clients understand the processes. Rocket is striving to be so helpful, guiding and meaningful when collaborating with team members and stakeholders on financial wellness.” – Abriel S., Senior Experience Designer in Platform Design
“To me, the ISMs and culture make up Rocket. They help me bring my whole self to work every day, for the very first time. I can talk to my leaders in a way where I feel that what I bring to the table is valued. Diversity of thought and background is really appreciated here. It’s a very inclusive environment. The company values you as a person, as well as a person who produces work.” – Adrienne D., Senior UX Researcher on Design team
“Rocket represents hard work to me, and it represents how hard work pays off sometimes. Rocket represents hard work and work ethic to me. I’m able to enjoy the fruits of my labor. Rocket gave me so many opportunities, lessons and experiences. I’m able to be more knowledgeable and wiser because of that.” – Austin L., Associate UX Researcher for Partnerships Space
“We’ve become Rocket. There is so much potential and we’re so much bigger than mortgages. To see us go from doing mortgages to becoming a bigger brand and helping people in other areas in their life is great!” – Jackie C., Experience Designer at Rocket Central
“The Rocket Design team feels less like a job and more like a close-knit family. Everyone is here to support one another both personally and professionally. It’s rare to experience this level of intimacy with everyone, especially given that everyone is remote and collaborating virtually. But somehow, we make it work.” – Jayneil D., Staff UX Designer at Rocket Central
“Rocket Design means having a plethora of mentors I can learn from based on knowledge they’ve gained, experiences they have and mistakes they’ve made. There’s an extremely diverse set of skillsets and perspectives to learn from.” – Natasha P., Associate UX Writer at Rocket Central
How has Rocket’s culture tied into your career success?
“When I’m at Rocket, it’s when I can be my most authentic self. I started to come out of my shell a little bit more when I joined my team here. It’s given me a drive to voice my opinions in an authentic way, while also being able to balance out the stakeholders.” – Abriel S., Senior Experience Designer in Platform Design
“Rocket’s been wonderful in helping me understand my purpose as a researcher. Having a set of culture pillars with the ISMs that everyone understands and follows. Additionally, my work at Rocket pushed me to learn new methods and grow in my skillset as a researcher. Each project is unique and exciting! It’s been a wonderful way to help me grow and understand the company.” – Adrienne D., Senior UX Researcher on Design team
“Rocket took a chance on me, and it’s worked out very well. I have nothing but good things to say about Rocket. I got to see that I have what it takes to be a UX Researcher. They took a chance on me, and because they gave me that opportunity, I got to prove that I can be the UX Researcher I’ve always wanted to be.” – Austin L., Associate UX Researcher for Partnerships Space
Which ISM most heavily guides your daily work?
“Innovation is rewarded. Execution is worshiped. At Rocket, you can come up with ideas all day long, and you’re always given the opportunity to execute them. We’re always encouraged to pitch our thought process and a lot of projects have stemmed from that. What’s most important to me is that Rocket values our ideas! Anything is possible, and when we see our team members do it all the time it inspires us.” – Jackie C., Experience Designer at Rocket Central
“We’ll figure it out. This ISM drove me to Rocket Central. Within my team, we’re always thriving to solve those problems that get in our way.” – Abriel S., Senior Experience Designer in Platform Design
“Obsessed with finding a better way. This ISM has been an amazing guide for all the things we do. It speaks to me as a researcher since I’m always thriving to create better experiences and more useful products. This ISM pushes me to make products and experiences better and more relatable to our users.” – Adrienne D., Senior UX Researcher on Design team
“You’ll see it when you believe it. You must believe that if you’re talented and work hard, nothing is out of reach. The mind is a powerful tool and can be leveraged accordingly. In the field I work in, it’s all about creating something that has meaning to people. You must be a visionary and believe in yourself.” – Austin L., Associate UX Researcher for Partnerships Space
“Obsessed with finding a better way. Whether I’m presenting information to help people learn how to do something, or whether I’m finding the best way to present information to people, this ISM always pushes me to find the best way possible.” – Jackie C., Experience Designer at Rocket Central
“Do the right thing. My job is to write for clients from every background, ability, educational level and identity. Having empathy for what our clients are going through is one of my most important tools.” – Natasha P., Associate UX Writer at Rocket Central
How do you feel the ISMs shape Rocket’s culture?
“I think the ISMs are simple principles. We need guiding principles in our lives. That’s the key – you need a compass to guide you. If you follow the ISMs and do the right thing, you don’t have anything to worry about. It’s that simple!” – Austin L., Associate UX Researcher for Partnerships Space
“I was surprised by how dedicated everyone is to the ISMs! The ISMs are behind everything we do at Rocket. They’re our guiding posts when making decisions of all sizes. We walk the walk and don’t just talk the talk.” – Natasha P., Associate UX Writer at Rocket Central
How has Rocket aided you in achieving your career goals?
“There are a lot more opportunities that I never truly realized align to my original goal of helping people ethically to create experiences that help users and clients in all aspects. I get to work on broader projects that span across the different disciplines within Rocket. This enhances my critical thinking and design skills, all while having the guidance and support from my fellow team members.” – Abriel S., Senior Experience Designer in Platform Design
“Rocket has had a big impact on my personal growth. We’re given a lot of space when we want to learn something new. From my experience, team leaders have helped me find a spot where I can leverage my experiences and advance in the areas I aspire to grow in. I get to choose where I want to grow and develop, and my team leader gives me the tools and space to do so.” – Adrienne D., Senior UX Researcher on Design team
“UX is very interesting and requires a certain amount of autonomy, meaning you must be an independent thinker. Rocket has allowed me to be a creative and to gain an understanding that there are many things that need to be taken into consideration to be a creative. I feel that Rocket has helped me get to where I’ve dreamt of being career-wise.” – Austin L., Associate UX Researcher for Partnerships Space
“Something that’s been important for me at Rocket Design is that everyone is behind you when you set out to do something. Not coming from a UX background, I’ve learned so much from diving into projects and gathering context along the way. It doesn’t matter if you’re an intern or if you’ve been at the company for five years, everyone is eager to help you achieve.” – Natasha P., Associate UX Writer at Rocket Central
Viewing 1 - 3 of 3
There’s nothing like family in Client Experience Operations!
Erica Tatum, a Director of Client Experience Operations shares her journey to Rocket Mortgage® and stories from her time helping our clients achieve their dreams of homeownership.
From Speedboats To Rockets: My Career As A Salesforce Engineer
Hear from Lexi Weber, Team Leader in Engineering about her career at Rocket Companies and how she has helped build our Salesforce technology team.